HR Hotline
The Human Resources Hotline provides “on demand” access to expert advice on routine, operational human resources issues. The principal modes of contact are by phone and e-mail. Effectively, the contracted Hotline service can function for the user as a virtual Human Resources Manager. Our service guarantee is that every attempt will be made to respond to user’s inquiry with a four (4) hour time frame.
Listed below are examples of the types of topics and issues that could be addressed by contacting the Hotline:
Employment process
- Job descriptions
- Applicant flow development
- Reviewing resumes and employment applications
- Legal, evaluative interview questions
- Background checks
Performance Evaluation
- Format
- Performance Factors
Compensation
- Wage and Hour rules
- General market information
Benefit Plans
- Basic compliance issues
Employee Relations
- General coaching advice
- Performance improvement planning
- Attendance and tardiness management
- Involuntary termination coaching (HR “best practice”)
General Compliance
- Equal Employment Opportunity (EEO)
- Family Medical Leave Act (FMLA)
- Immigration Reform and Control Act (IRCA)
- Americans with Disabilities Act (ADA)
- OSHA
- State and Local Statutes
Documentation
- Personnel actions
- Employee files
- Retention schedules
- Supervisory notes
The Hotline offers an important resource to the user that will increase their ability to make timely and well-reasoned decisions on HR topics and issues. The Hotline is not intended to provide legal counsel or benefit administration information, although there may be instances when the Hotline advice would compliment or be used in conjunction with legal and/or benefit administration information. The Hotline experts will be very mindful as to when the user’s inquiry would be more appropriately answered by an attorney or a benefit account representative and will direct the user accordingly.
